// Support centre

Get connected. Get on air.

Start with the setup path, then use the focused guides for CAT, USB audio, the spectrum/waterfall, CW and remote operation.

Bug reports

Report a problem from inside 710 Console

  • If you can, make the problem happen again first
  • Choose Help → Report a problem…
  • Describe what happened and what you were doing at the time
  • Add an email address or callsign if you would like a reply
  • Press Send report and note the reference it shows

A diagnostic report goes with your message automatically, so there is no need to email files. Your Windows user name, computer name, email and IP addresses, passwords and keys are removed first (what is sent). A report made while offline is sent when 710 Console is next online. Needs 710 Console 1.2.3 or later.

Audio problems: 710 Console is free, and support covers the standard setup only: the FT-710 on its USB cable, an ordinary PC microphone and ordinary speakers or headphones. Remove virtual audio devices, mixers and audio "enhancement" software first, and send the report from the PC connected to the radio. Advanced setups are not supported (audio support).

If 710 Console will not start at all, email [email protected] instead.